Me: “Why do you want to enter
this profession?”
Intern: “I want to help
people”
Me: “How do you plan to help
people?”
Intern: ….blank stare….
The answer to this question
is pivotal to the rest of one’s journey into making a career as a therapist. Of
course we first think about defining how we help people by the methodology or
theory we plan to use as a therapist. The answer is actually much more
complicated. What it takes to ‘help
people’ is so much more than what Hollywood would have us to believe, as a
simple formula of
listen + give advice/opinion
= helping people.
To start down the road of
‘helping people’ one must be prepared for the journey. To be prepared one must know what to
pack. The answer might surprise you. It has quite a bit to do with the therapist
themselves. The literature tells us that
the following are the top factors that determine client success and ultimately
satisfaction:
Ø Therapist
participation in own therapy
Ø Experience
as a therapist (years in practice)
Ø Regular
attendance of trainings on latest treatment methodologies
Ø Flexibility
in treatment methodology to target specific client problems
Ø Availability
between intake and subsequent appointments is high
Ø Expectations
about the therapy process communicated beforehand
Ø Agreed
upon central problems
Ø The
use of Client informed feedback at the end of sessions (see link for researched
format on Client feedback).
Research
tells us, to ‘help people’ we need to care for ourselves by attending our own
therapy, learning all we can so we can feel confident in what we do, and take
the guess work out by asking the client more about ‘how am I doing?’. Looking at each of these a little closer here
are a few ideas on why these are important and how to accomplish them.
1)
Therapist
participation in own therapy- We learned all about counter-transference as we
attended school and endured licensure supervision. In short, this is when our own history and
experiences come into the therapeutic process and cloud our judgment or guide
us to make decisions in treatment that may not be best for the client. Therapist participating in their own therapy
minimizes this and strengthens the therapists core self so that the therapist
can accurately meet the needs of the client.
How to get your own therapy: So our world gets really small when we are
trying to find a therapist and realize most of our friends are therapists and
cannot ethically meet with us, or we may see our personal therapist at local
trainings and conferences. With this in
mind there is a growing population of therapist who solely develop their
practice on working with other therapists.
They have specific guidelines they follow to minimize confidentiality breeches
and increases comfort of therapist clients.
You may look for clinicians in your area who do this. Consider asking other professionals if they
have gone and who they saw for therapy.
2)
Clinical
Experience- This seems self explanatory, however we all have to learn
somehow. What is very important is that
as we are learning and getting this experience we are in constant, effective,
self explorative, growth developing supervision. Good therapists get the experience and learn
from it. Some ideas of how to get experience:
apply for local community health organizations, volunteer for a local
non-profit counseling center, volunteer at a local free health clinic, apply for
internships, and consider apprenticeship with local clinician who may allow you
to do co-therapy with them.
3)
Regular
attendance of trainings- Become a member of your local professional association
so that you can be made aware of the most up to date clinical treatments. This
will allow you to also get discounts on any trainings they offer through their
association. You can also go to google scholar and type in meta
analysis or literature review of best treatment practices in psychotherapy.
This will give you evidence based practices to focus your trainings on. Scott Miller’s website is also a good
resource for up to date bestpractice.
4)
Flexibility
in treatment modalities- You don’t have to know all treatment modalities, but
be well versed and clearly trained in a few best practice modalities that allow
you to feel confident in working with client’s that may not fit one particular
modality or another. Consider the
population you see the most or get the best results with and find all the modalities
with empirical backing and get trained in them.
5)
Availability-
It’s great if you are good, and even better if you are booking up your
schedule, however it is not good for your client if you squeeze them in for an
intake appointment then cannot see them again for 3-4 weeks. Consider your availability over the next
month when scheduling your intakes.
6)
Expectations
about the process discussed beforehand- It is hard enough for a client to reach
out and make that initial phone call, but what is also hard is arranging your
schedule and finances to be able to make the appointment. If the client isn’t made aware what your
regular availability, fees, policies are ahead of time, it could be a very frustrating
wasted trip for them. Consider having an
outline of expectations and general policies available on your website or for
email prior to the initial session. You
may consider offering a 30 min. reduced rate consultation to make sure you are
a good fit with a client. This would
also allow you to review all expectations and get agreement ahead of time.
7)
Agreed
upon central problems- To retain clients you must be working towards their
treatment goals, which in turn results in client satisfaction. So first step is to identify what are their
goals for therapy. Most times this is
pretty clearly defined by the client, on occasion it is more ambiguous and
takes a little more work; either way your first goal in treatment is to
identify client goals. Next, collaborate
with the client on identifying which goal should be approached first. Then work towards that goal until you and the
client both identify it has been met. I
recommend some form of measurement be used as a pre and post to help give an
objective overview of met goals.
8)
Client
informed feedback- The research tells us the more involvement a client has in
their treatment process from the beginning, the better their outcomes and
overall satisfaction with treatment. One
of the primary ways to involve clients in their treatment is a regular feedback
process. This feedback process can rate
weekly symptoms increase/reduction, client satisfaction with clinician, and/or
both. Some examples of how to do this range
from a formal process such as the SRS, ORS forms found on the link listed
above. Less formal would be to simply
ask clients at the beginning of treatment session about symptoms, using likert
scales, and then asking at the end of treatment if they got their needs
met. Some phrases I use “Did you get
what you needed today?” and “is there anything you needed that we did not get
to today?”
Completing
all of the following brings us to what qualitative research tells us truly
works in ‘helping people’ and that is “A relationship with
a wise, warm, competent professional first….then symptom relief”.
For more information about
how to ‘help people better’, see articles listed below.
More to come: How do
I retain clients?
References:
- Gearing,
R. E., Townsend, L., Elkins, J., El-Bassel, N., & Osterberg, L.
(2014). Strategies to Predict, Measure, and Improve Psychosocial Treatment
Adherence. Harvard review of psychiatry, 22(1),
31-45.
- Goodman (2013)
thesis: https://etd.auburn.edu/bitstream/handle/10415/3899/Goodman.Rebecca_FinalThesis.pdf?sequence=2
- Roos,
J., & Werbart, A. (2013). Therapist and relationship factors
influencing dropout from individual psychotherapy: A literature
review. Psychotherapy Research, 23(4), 394-418.
- Swift,
J. K., & Callahan, J. L. (2011). Decreasing treatment dropout by
addressing expectations for treatment length. Psychotherapy
Research, 21(2), 193-200.
- Best Practices : http://www.scottdmiller.com/category/evidence-based_practice/